Legal
Terms & Conditions
By accessing or using this website, you agree to the following terms and conditions. Please read them carefully.
01
General Introduction
- Company Name: Mr Flower Sdn Bhd
- Contact: Working Hours +016-305 9816, Emergency
- Operating Hours: Mon–Fri, 9 AM–7 PM / Sat, 9 AM–6 PM / Sun, 1 PM–6 PM
- Governing Law: These terms are governed by Malaysian law, and any disputes will be subject to the jurisdiction of Malaysian courts.
02
Order Acceptance Policy
- All orders are subject to acceptance by Mr Flower Sdn Bhd. We reserve the right to reject any order without providing reasons.
- In case of rejection, payments will be refunded in full via the original payment method.
03
Alcohol Purchases
- Customers and recipients must be 21 years old and above and non-Muslim to purchase or receive alcohol-related products.
04
Delivery Policy
- Same-Day Delivery: Orders must be placed by 3:00 PM for same-day delivery.
- Subscription Deliveries: Weekly, bi-weekly, or monthly deliveries are made every Thursday. If a public holiday falls on Thursday, deliveries will be made on the next working day.
- Delivery Areas: Kuala Lumpur, Selangor, Penang, and Johor Bahru. We do not deliver to PO boxes.
- Timed Deliveries: Specific timed deliveries are not available.
- Late Deliveries: We are not liable for delays caused by factors beyond our control (e.g., weather, courier issues).
- Address Changes: Delivery address changes must be requested by 10 AM one day before the delivery date via WhatsApp.
05
Changes to Orders
- Changes to orders (e.g., delivery address, card messages) must be requested by 10 AM one day before the delivery date.
- Last-minute changes are not guaranteed.
06
Cancellation Policy
- On-Demand Orders: Cancellations must be made by 10 AM one day before the delivery date. Refunds will be issued as store credit (valid for 1 year).
- Subscriptions: Pause or cancel by 9 AM one day before the delivery date. If the card has already been billed, a full refund will be issued.
- Same-Day Orders: Cancellations may not be possible if the order has already been processed.
07
Subscription Policy
- Subscription prices are fixed at the time of setup. We reserve the right to increase prices due to supplier costs, with prior notice to subscribers.
- Subscribers may cancel their subscription free of charge if they do not agree to price changes.
08
Payments
- We accept Visa and MasterCard. Payments are processed securely via Stripe and iPay88.
- For subscriptions, your card will be billed upfront for the entire subscription cost.
- We do not store or have access to your credit/debit card details.
09
Self-Collect Policy
- Self-collection is available from 10 AM–5 PM on your selected date.
- You or your representative must present the order confirmation email for collection.
- If self-collection is not done by 6 PM, the order will be disposed of for hygiene purposes.
10
Freshness, Damage & Non-Delivery
- Freshness: Flowers may arrive in bud form for longer-lasting freshness. If flowers are not fresh, contact us within 24 hours with photos for a replacement.
- Damage: If flowers are damaged during transit, contact us within 24 hours with photos for a replacement.
- Non-Delivery: If flowers are not delivered within 3 days of the intended delivery date, contact us for a replacement.
11
Returns & Refunds
- Due to the perishable nature of flowers, returns are not accepted. Replacements are offered for issues related to freshness, damage, or non-delivery.
- Refunds, if applicable, will be processed within 3–7 working days.
12
Product Substitution
- If specific flowers are unavailable, we reserve the right to substitute them with similar or higher-value items without prior notice.
13
Offers & Promotions
- Discounts and credits cannot be combined with other offers.
- Free or discounted introductory offers are only available to new users and are limited to one per person.
- Promotion codes are valid for one use per order unless stated otherwise.
14
WhatsApp Policy
- By subscribing to our WhatsApp marketing, you agree to receive recurring text notifications, offers, and transactional messages.
- To unsubscribe, reply with STOP to any message. Message and data rates may apply.
15
Abuse & Fraud
- We reserve the right to hold orders suspected of abuse or fraud for further investigation.
16
Circumstances Beyond Our Control
- Adverse Weather: We are not liable for delays caused by heavy rain, floods, or other adverse weather conditions.
- Force Majeure: We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, or government actions.
17
Customer & Recipient Information
- Accurate personal information (e.g., email, phone number, delivery address) is required for effective communication and delivery.
- We value your privacy and will never lease, rent, or sell your personal information. For details, refer to our Privacy Policy.
18
Intellectual Property
- All content on this website, including text, images, and logos, is the property of Mr Flower Sdn Bhd and is protected by intellectual property laws.
19
Changes to Terms
- We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on our website.
20
Limitation of Liability
- To the fullest extent permitted by law, Mr Flower Sdn Bhd is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.
21
Contact Us
- For inquiries, contact us via WhatsApp.
Thank you for choosing Mr Flower Sdn Bhd!
We sincerely appreciate your trust in our services and are committed to providing you with the highest quality experience. Should you have any questions, please do not hesitate to reach out to us via WhatsApp.
Warm regards, The Mr Flower Team